ERS - Request for Assistance

Please complete the form and submit . . .

Step 1. Problem Category

Step 2. Enter Your Full Name:

Step 3. Enter Your Email Address: (Format: abc@psu.edu)
(Required)

Your email address will be used to send you a personal reply and to contact you if ERS staff needs further clarification of your question.

Step 4. Enter Your Phone Number: (###-###-####)
(Required)

Step 5. For all issues related to a specific expense report, please include traveler's name, the report name, and status of the report (i.e. unsubmitted, pending approval, etc.) when describing the problem:

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ALERTS

11-06-09 SCHEDULE CHANGE

ERS unavailable between 5:00 PM Friday, November 6th and 8:00 AM Wednesday, November 11th

The vendor has requested that the ERS system remain off-line longer than previously anticipated to allow adequate time to review the conversion process and confirm that all the appropriate files have loaded correctly.
Therefore, to allow sufficient time to complete the upgrade, ERS will be taken off-line at 5:00 PM on Friday, November 6th and will remain off-line until 8:00 AM on Wednesday, November 11th.

During this time period, ERS will not be available and no ERS expense reports can be submitted or processed. As a reminder, all submitted reports must be completely through the approval path and display a status of “Processing Payment" by 5:00 PM on Friday, November 6.

We realize that this is short notice and apologize for the inconvenience.

11-02-09 REMINDER

In preparation for the University-wide deployment of the ERS 2009 Upgrade on November 9th:

5:00 PM Friday, November 6

all reports with a “Submitted & Pending Approval” status must be completely through the approval path and display a status of “Processing Payment"

Employee Reimbursement System will be taken off-line.

Monday, November 9

ERS on-line by 8:00 AM

reports created in the old software version that are still pending approval will be sent back to the employee to be deleted and re-created in the 2009 Upgrade

Thursday, November 12

any remaining unsubmitted reports created in the old software version will be deleted by ERS Staff

PCARD transactions on deleted reports will go back to the employee's Unassigned Company Card Transactions list