FAQs Index
- Accounts
- Approvals
- Browsers and ERS
- ERS Email
- Employees
- Entering and Viewing Expenses
- IBIS
- Itemizing Expenses
- Itineraries and Per Diem (Travel Allowance)
- Missing Location
- Non-Taxable 1-Day Meal
- 1-Day Taxable Meal Amount
- Paycheck Deductions
- Purchasing Card
- Receipts
- Reimbursement
- Reimbursement Reduction
- Using ERS
Accounts
- When will new accounts be available in ERS?
- What if my Cost Centers are not in the Account search list?
- How to I split charges?
- How do I view approval history of a reimbursement request?
- How do I find out where my reimbursement request is in the approval path?
ERS Email - Autonotifications
- Email notices about ERS do not go to my Inbox.
- Why are my ERS email notices from AutoNotifications@concursolutions.com?
- How do I use the link in my email notifications to submit a report?
Employees
Entering and Viewing Expenses
- How do I enter lodging expenses shared with another traveler?
- Can a travel arranger view all charges for a traveler even if the charges are on a Purchasing Card?
- How many characters and spaces are allowed in the Report Name field?
IBIS
- How will ERS travel charges be identified in IBIS?
- What will be in the free space and description on ERS details in IBIS?
Itemizing Expenses
Itineraries and Per Diem (Travel Allowance)
- Does every expense report need an Itinerary?
- How many rows must an itinerary have?
- How do I delete an Itinerary?
- What if a location is not available for my itinerary?
- How do I enter per diem expenses?
- How do I modify per diem expenses?
- What is the Overnight column in the Fixed Allowances table?
Missing Location
Non-Taxable 1-Day Meal
1-Day Taxable Meal Amount
Payroll Deductions
Purchasing Cards
- Where can I find information on the PSU PCARD?
- When must PCARD charges in ERS be settled?
- What PCARD receipts are required for ERS?
- What if PCARD receipts are lost or missing?
- When are PCARD charges considered non-reimbursable?
- How can I view PCARD transactions in ERS without creating an expense report?
- How are non-reimbursable PCARD charges handled in ERS?
- How do I process meal expenses (CONUS and OCONUS) in ERS?
- How do I reduce per diem reimbursement to actuals?
- How do I process OCONUS lodging charges on my PCARD?
- How do I process OCONUS expenses using actuals?
- Why do I mark Deduct from Reimbursement on some PCARD charges?
- When do I use Non-Reimbursed PCARD Expense vs. Non-Reimbursed Other Expense?
- How do I process a PCARD meal on a lodging receipt?
Receipts
- How long should I keep my original receipts?
- Is the fax number toll-free?
- Where do I order the Fax Document Carrier to hold my receipts when I fax them?
- How do I fax receipts for multiple reports?
- What if I need to fax receipts more than once?
- How do I fax more receipts for the same expense report?
- What are the requirements for faxing receipts?
- How to I attach receipts without using a fax?
- What are the requirements for imaged receipts?
Fax
Image and Upload
Reimbursement
- How do I find out the status of my reimbursement?
- How does the process work after a report has a "Paid" status?
- How do I reduce my reimbursement?
Using ERS
- How do I access the Employee Reimbursement System?
- What browser can I use with ERS?
- What are the recommended browser settings?
